Refund and Dispute Policy

Your money is protected

Your payment is held by MovilZone and is not sent to the seller until the sale is completed.

24-hour dispute window

• After the seller marks the phone as delivered, you have 24 hours to check it.
• If something is wrong (not received, not as described, damaged, locked), open a dispute from your account within those 24 hours.
• Opening a dispute blocks the payment to the seller.
• If you do nothing within 24 hours, the payment is released to the seller automatically.

How disputes are reviewed

• Our team reviews the listing, photos, tracking information and messages from both parties.
• We may ask for photos or videos of the phone you received.
• We then either release the payment to the seller or refund you.
• If a return is needed, we tell you how to send the phone back.

Repairs

If a paid repair was not carried out, we refund you in full.