Terms and Conditions

By creating an account or using MovilZone you accept these terms.

Auctions

• Every auction lasts 7 days.
• Each new bid must be at least €5 higher than the current highest bid.
• Sellers may set a hidden reserve price. If the auction ends below it, the phone is not sold.
• Anti-sniping: any bid placed in the last 2 minutes extends the auction by 2 minutes.
• Bids are binding.

Payment

• The winner must pay within 48 hours: the winning bid plus €12 flat worldwide shipping.
• If the winner does not pay in time, the phone is offered to the second highest bidder, who also gets 48 hours.

Escrow

• The buyer's payment is held by MovilZone until the sale is completed.
• The seller must ship the phone and add a tracking number.
• Funds are released to the seller when the buyer confirms "I received the phone, all good", or automatically 24 hours after delivery if the buyer does nothing and has not opened a dispute.

Seller fees

• MovilZone charges sellers a 13% platform fee on the winning bid. The seller receives the winning bid minus 13%, plus the shipping amount.
• Sellers must complete Stripe identity verification before listing.

Prohibited items

• Stolen, lost or blacklisted phones (reported IMEI).
• Phones that are locked to someone else's account or not wiped of personal data.
• Counterfeit devices or listings with false information.

We may hide or delete listings and suspend accounts that break these rules, and cooperate with the authorities.

Repair service

• Repair prices shown are "starting from" estimates. Our technician confirms the final price after checking the phone, and it may be higher or lower.
• You can accept and pay, or decline the final price at no cost.
• Repair payments go entirely to MovilZone and are separate from auction purchases.